£30.00 + VAT
Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a 'Zero tolerance' policy and committed to train over 1.2 million front line staff in basic conflict resolution techniques. This Virtual College course supports the mandatory training.
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£30.00 + VAT
This course has been developed by the National Syllabus for conflict resolution and deals with communication skills, personal safety and what if situations.
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£30.00 + VAT

This online course will provide you and your team with an understanding of the Kaizen ‘continuous improvement’ philosophy to help them maximise value throughout their business.


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£30.00 + VAT

This Virtual College course is designed to show learners how they and their colleagues can make customers feel that their business is genuinely interested in them.


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£30.00 + VAT

This course has been produced in partnership with Liquid Voice and is designed for those involved in improving customer service and implementing best practice across the business.


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£30.00 + VAT

The aim of this course is to provide an overview of the benefits and legal requirements in adopting Data Protection principles in the workplace.


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£30.00 + VAT
Antisocial behaviour is defined as any aggressive, intimidating or destructive activity that damages or destroys another person's quality of life. This course has been specifically designed to give a thorough understanding of anti-social behaviour and the actions that can be taken to address the issue. This module is viewed on a regular basis and updated as necessary.
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£30.00 + VAT

This course is aimed at individuals and carers who are required to offer effective support to sufferers of dementia in a sensitive and understanding manner. 


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£30.00 + VAT

This course is aimed at everyone working in health and social care that makes decisions for people who may lack capacity and who require knowledge of the Mental Capacity Act and, specifically, the issue of deprivation of liberty safeguards.


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£30.00 + VAT

The 2006 the Department of Health sought views to help identify examples where services did not treat people with dignity and respect.


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